Terms and Conditions
Welcome to Empire home and garden. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or making a purchase.
1. Introduction
These Terms and Conditions govern the use of our website, www.empirehomeandgarden.com, and any services or products provided by Empire home and garden (referred to as "we", "our", or "us"). By accessing our website or placing an order, you agree to abide by these terms.
If you do not agree with these terms, please do not use our website or services.
2. Account Registration
To use certain features of our website, such as placing an order, you may be required to create an account. By registering an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
You agree to notify us immediately if you suspect any unauthorized use of your account.
3. Product Information and Availability
We make every effort to ensure that the information on our website, including product descriptions, pricing, and availability, is accurate. However, errors may occur. We reserve the right to correct any errors or omissions and to change product prices, availability, or specifications without prior notice.
If a product is unavailable after you have placed an order, we will notify you as soon as possible and provide an option for a replacement, backorder, or full refund.
4. Ordering and Payment
By placing an order on our website, you are making an offer to purchase goods. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for reasons such as:
- Product availability
- Incorrect pricing or description
- Fraud prevention
All payments must be made in full before your order is processed. We accept payment via major credit cards, debit cards, and PayPal. All transactions are processed securely through third-party payment gateways.
5. Shipping and Delivery
We offer free delivery on orders over £250 within the UK. Shipping costs for orders under £250 will be calculated at checkout.
- Shipping Time: Delivery times may vary depending on the product and location but are typically within 2-5 business days.
- Courier: We arrange shipping directly from the manufacturer to your address, ensuring efficient and reliable delivery.
- Tracking: Once your order has been dispatched, we will provide tracking information.
Please ensure that your shipping details are correct at checkout, as we are not responsible for delayed or lost items due to incorrect addresses.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer free 14-day returns.
- Return Process: To initiate a return, contact us within 14 days of receiving your order. We will arrange for a courier to collect the item from your address.
- Return Conditions: Items must be in their original condition and packaging to be eligible for a return.
- Refunds: Once we have received and inspected the returned item, we will process your refund to the original payment method. Please allow 3-5 business days for the refund to appear in your account.
For more details on returns and refunds, please visit our Delivery & Refunds page.
7. Price and Payment
Prices on our website are in GBP and are subject to change without notice. All prices are inclusive of VAT (where applicable).
Payment is due in full at the time of purchase. We accept payments via major credit/debit cards and PayPal. By submitting your payment, you authorize us to charge the total amount of your order to your chosen payment method.
8. Privacy Policy
We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Limitation of Liability
To the maximum extent permitted by law, Empire home and garden is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services, including but not limited to damages for lost profits, data loss, or business interruption.
Our liability for any claim related to the products or services we provide is limited to the amount you paid for the product or service in question.
10. Intellectual Property
All content on our website, including text, images, logos, graphics, and trademarks, is owned by or licensed to Empire home and garden and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of this content without our prior written permission.
11. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience, but we do not endorse or control these external sites. We are not responsible for the content or privacy practices of these third-party websites.
12. Termination of Access
We reserve the right to suspend or terminate your access to our website and services at any time and for any reason, including if you violate these Terms and Conditions.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
14. Modifications to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting. Please review these terms periodically to stay informed of any updates.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Empire home and garden
Email: [Insert contact email]
Phone: [Insert phone number]
Address: [Insert business address]
By using our website and placing an order, you agree to these Terms and Conditions. Thank you for choosing Empire home and garden!