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Privacy Policy

Privacy Policy

At Empire Home and Garden, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services. By using our website and making purchases from us, you consent to the practices described in this policy.

1. Information We Collect

We collect information from you when you visit our website, place an order, or contact us. The types of information we may collect include:

  • Personal Information: This may include your name, email address, shipping and billing addresses, phone number, and payment details (credit/debit card information).
  • Order Information: Details about the products you purchase, payment method, and shipping preferences.
  • Usage Data: We collect information about how you interact with our website, such as browsing activity, time spent on the site, and products viewed or added to the cart. This data is collected using cookies or similar technologies.
  • Communication Information: If you contact us via email, phone, or our contact form, we may store the content of your communications for customer service purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and complete your orders, including shipping and billing.
  • Customer Support: To assist you with any inquiries, returns, or issues related to your orders or our services.
  • Improve Your Experience: To personalize your shopping experience, improve our website’s functionality, and offer recommendations based on your browsing history.
  • Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, or updates. You can opt out of receiving these emails at any time by following the unsubscribe instructions in the email or contacting us.
  • Legal Obligations: We may use your information to comply with legal requirements or resolve disputes.

3. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to protect it. These include:

  • SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information, such as payment details, during transmission over the internet.
  • Data Storage: We store your data in secure systems with restricted access to ensure your information is safeguarded.
  • Payment Processing: Payment details are processed through trusted third-party payment gateways (e.g., PayPal, Stripe), and we do not store sensitive payment information on our servers.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our site. These cookies may be used for:

  • Analytics: To track how visitors use our website and improve its functionality.
  • Personalization: To remember your preferences and provide a more personalized shopping experience.
  • Marketing: To show you relevant ads and promotions based on your browsing history.

You can choose to disable cookies in your browser settings, but please note that doing so may affect your experience on our site.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties in the following cases:

  • Service Providers: We may share your information with trusted third-party partners who assist us in operating our website, processing payments, fulfilling orders, and providing customer support.
  • Business Transfers: In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the transaction. We will notify you if this occurs and explain your options.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the unsubscribe link in the email or by contacting us directly.
  • Delete Your Information: In certain circumstances, you can request that we delete your personal data. Please note that we may need to retain some information for legal or business reasons.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used format.

 

Mobile Terms of Service

Last updated: May 4, 2025

The Empire Home and Garden mobile message service (the "Service") is operated by Empire Home and Garden (“Empire Home and Garden”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Empire Home and Garden’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Empire Home and Garden through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Empire Home and Garden. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Empire or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Empire Home and Garden mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Empire or email info@empirehomeandgarden.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

To exercise these rights or if you have any questions or concerns about your data, please contact us at [Insert contact email].

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under the age of 18, we will take steps to delete that information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Empire Home and Garden
Email: [Insert contact email]
Phone: [Insert phone number]
Address: [Insert business address]

By using our website, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for choosing Empire Home and Garden